telus billing support Secrets

telus billing support Secrets

Blog Article

and within the billing side, that’s even more horrendous! Ordered a new cellular phone as my agreement was up for renewal online was imagined to get $a hundred credit score under no circumstances showed up despatched the telephone by using mail just how they informed me to copyright Submit and acquired it. I received a text message expressing they acquired it and my credit score will be on my bill, but still my bill came they usually nonetheless demand me for it. When I known as. They'd the audacity to say that the cellphone wasn’t the mobile phone they were anticipating?! What other cell phone could it are actually? It had been their cell phone they despatched me two many years in the past?! Along with the deliver it again plan?! They informed me they'd investigate it and email me back hardly ever acquired an electronic mail. They referred to as me again and we’re trying to say it absolutely was a technical difficulty with my telephone the exact same agent that is supposed to have looked after me?

those agents Doing the job towards Telus benefits, in lieu of preserving the aged loyal customers they make them disappear to look for other supplier

@Oleginza Wrote: I referred to as Telus CS at 8.55AM Mountain time and they hanged up on me, stating that I ought to connect with for the duration of "standard Business office hrs". Is this for real?

I'm looking to renew my Web service after the two calendar year agreement expired. We even have fundamental cable which I hardly ever use and wish to do away with. It is not possible To do that on line, and the contact number for support is rather effectively hidden. I ultimately got it from the reseller. I known as the number, and listened to AI try out to get me to make it happen on the net, but You cannot prevent employing a service on-line.

If our reply settled your challenge, make sure you click on Take as Solution to assist Some others within the Group.

You can expect to then receive a textual content message if the agent responds, and you can stick to up at your earliest convenience.

I am composing to express my deep dissatisfaction While using the customer service I gained while attempting to explain the main points of my new contract and savings. My the latest experience has remaining me sensation discouraged, undervalued, and concerned about your workforce's All round high-quality of support.

If our reply settled your difficulty, be sure to click on Take as Solution that can help Other folks within the Local community.

I needed to Get in touch with CS now with Chat plus the department I want to speak to is only available by phone. The CS on Chat organized a contact again at an agreed upon time slot. When that department referred to as me later I bought almost everything sorted out.

If an automatic assistant asks for The rationale of your simply call, mention "I want to make payment preparations for my mobility Monthly bill".

Thanks for your consideration to this make any difference. I look forward to a prompt and satisfactory resolution.

I would love a call from someone that has some determination creating electric power on how I'm able to shut my accounts and become carried out with Telus.  

At the moment my cell phone stopped connecting for the telus network. Consequently it's taken me a 45 to sift with the ai gate keepers prompt's just to speak to an actual human being, all when telus ai attempts every little thing not to allow for me to talk to an actual particular person.  

Specialist was very helpful. I used to be finding extremely discouraged as nothing at all appeared to be working. He walked me via the process with simple Recommendations. And it eventually worked. Great work!

I’ve under no circumstances utilized this kind of service telus billing support ahead of, but it had been effortless and very practical. I realized that my situation was going to wipe out my entire holiday, so you basically saved me.